8. Active and welcomed member of the community

Community dialogue

We have always worked hard to engage positively with our community stakeholders. We’ve learned that effective dialogue involves listening as well as communicating, and in future we will focus more on understanding expectations.

Our approach to date

We have come a long way in our comprehensive approach to stakeholder engagement. For many years we have asked each of our sites to identify the issues important to the communities local to their operations, and draw up an engagement plan tailored to local needs. In 2014, 50 sites had such plans. They are also asked to develop a formal process stakeholders can use to raise issues or grievances, and 32 of our sites have such a process in place. However, events of the past few years have highlighted to us that, whilst we have good procedures in place, we need to do better at proactively listening to the wide range of community members that have a stake in our business.

Dialogue with stakeholders needs to be regular, open and honest. Dialogue is not the same as communication: it involves listening and responding, not just conveying our own perspective, though it’s important to do that as well. Some of the difficulties and disruptions we’ve faced recently in countries like Liberia and South Africa might have been avoided if we had listened more closely, and managed expectations better. That’s why we are moving from an emphasis on stakeholder engagement, to one focused on understanding and addressing stakeholder expectations, as a central part of the engagement process. Where people have reasonable comments or opinions to offer we will respond appropriately, but not all stakeholder feedback is reasonable, and in those cases we will discuss people’s assumptions with them and explore what they can realistically expect from us.

What's new?

News 21.09.2016 Steel goes circular: The Circular Building
Our Stories01.05.2016 Steel goes circular: re-using sheet piles
Our Stories01.04.2016 Collaboration on the Great Lakes
Our Stories01.04.2016 Getting on the front foot in Ostrava: dealing with dust
Our Stories01.04.2016 Fertile thinking: farmers benefiting from steel slag
Our Stories01.04.2016 Clearing the air: new products for indoor environments
Our Stories01.04.2016 New ideas, new technology: interns in Argentina
Our Stories01.01.2015 Engineering low-carbon solutions for buildings
Our Stories01.01.2015 Sustain Our Great Lakes
Our Stories01.01.2015 Measuring impact in South Africa
Our Stories01.01.2015 Liberia: Mobilising the response to Ebola
Insight30.05.2015 Steel packaging and the circular economy
SD Update19.01.2017 Gender diversity award for ArcelorMittal Ostrava
SD Update31.10.2016 Moroccan steelmaker heads for 90% wind-powered steel
SD Update10.10.2016 Largest exporter in Bosnia & Herzegovina
SD Update25.09.2016 Judiciary honour for social outreach work in Brazil
SD Update27.06.2016 ArcelorMittal assesses contribution to South Africa
SD Update16.05.2016 Nafta: review of 2015
SD Update13.05.2016 How does ArcelorMittal create value for society?
SD Update03.12.2015 Presenting lightweight solutions at Megatrends India
SD Update12.11.2015 The building you can build again and again
SD Update30.07.2015 Building for the future: the b home