Our commitment to integrity is underpinned by a comprehensive framework of policies in areas such as human rights, anti-corruption, and insider dealing, as well as a robust code of business conduct. The code applies to all directors, employees, and third parties who act on our behalf, and covers issues such as avoiding potential conflicts of interest, ensuring fair relationships with customers and suppliers, protecting data, and the proper use of company assets. Both employees and stakeholders can report any breaches of our policies and standards via the confidential whistleblowing facility on our corporate website, and in addition we now have confidential whistleblowing hotlines in 30 major countries of operation.
Some of the markets we operate in are more challenging than others when it comes to applying these principles, and where we perceive there to be additional risks we take steps to identify and address them, by organising focused workshops and events, building an awareness campaign, and enhancing our monitoring. We have also developed a new tool to assess risk.