Customers: Managing sustainability enquiries
Supply chain management is an evolving issue, and one which is attracting increasing attention, from governments, regulators, NGOs and customers. We saw a significant increase in customer enquiries about sustainability in our supply chain in 2014. Many of these requests came from our automotive industry customers, and related to minerals, specifically conflict minerals. There were also questions about charcoal, and other customers asked about our tin supply chain, after issues were raised by Friends of the Earth and the Dutch IDH sustainable trade initiative about ‘informal’ tin mining on two islands in Indonesia. We are engaging with IDH to understand how we can support the development of more responsible mining in these locations, and in 2015 we will encourage our customers to join this discussion.