Sultan support documents and helpdesk:
To strengthen our collaboration and make transport processes more efficient, we are introducing a new Transport Management System (TMS) – Sultan.
This new system will play a key role in streamlining our logistics operations.
This website support page is your one-stop shop to learn everything you need to know using Sultan as an ArcelorMittal supplier.
Helpful guides and links are provided below.
To access the guides, simply click on it.
Here you will find all information about creating, activating, and managing your user account. Follow these steps to ensure smooth access to Sultan. If you encounter issues, please reach out via the provided support contact.
This section explains how to use the Spot Bid functionality within Sultan. You will find step-by-step guides and tips to manage your transport bids efficiently. The aim is to help you save time and avoid errors in daily operations.
Based on the contracts with our service providers, shipments are automatically proposed according to their respective market shares.
Shipments originating from AM FOS-SUR-MER, AM SAINT CHELY, and AM MARDYCK can be accepted directly within their designated Sultan profiles. For that you can find the manuals below.
For shipments from ArcelorMittal Belgium, acceptance is handled either via Transporeon or through direct integration (Eurotracs).
Here you can learn how to submit and manage invoices in Sultan. The documentation outlines the key steps to ensure correct and timely cost settlement. Clear instructions will help you reduce processing delays.
Links to guides
In this section you will find answers to the most common questions from suppliers. Topics range from account access to operational processes in Sultan. Use it as a quick reference before reaching out for support.
Cluster Belgium (supported languages: English, Dutch, French, German)
Cluster France South (supported languages: English, French)